Privacy Policy

Glow Expert cares about your privacy. We only process data that is necessary to improve our services and for adequate processing of your order; We handle information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. Glow Expert has a ‘Privacy & Cookie Policy’ that is used as a guideline for the way in which personal data and other information that visitors provide are processed, stored and used.

By visiting www.glowexpert.nl you accept the guidelines below. If you have any questions after reading, please send an email.

Personal data manager

The Glow Expert company is the controller of the data you provide and is therefore also responsible for your personal data under applicable data protection law.

Glow Expert

Provincial road 164

1506 ME Zaandam

The Netherlands

Email: info@glowexpert.nl

Website: www.glowexpert.nl

Chamber of Commerce registration number: 80525261

Personal data that we process

Glow Expert processes your personal data because you use our services and/or because you provide the data to us yourself. Below you will find an overview of personal data that we process:

First and last name;

E-mail address;

Telephone number and/or mobile number;

IP address;

Data about your surfing behavior on various websites;

Web browser;

Device type;

Glow Expert may use personal information to process your orders, to process payments and to present a personalized experience to website visitors.

This Privacy & Cookie Policy does not apply to websites managed by other organizations that may be linked to on the website, as well as external links placed in reviews by consumers and other third parties.

Special and/or sensitive information

Our website does not intend to collect data from visitors under the age of 16, unless permission has been given by a parent or guardian. However, Glow Expert cannot check this. If you believe that we have collected personal information from a minor without consent, please contact us so that we can delete the information. You can then send an email to info@glowexpert.nl

Safety

All information you leave with us is kept securely. Glow Expert does everything within its means to guarantee security, integrity and privacy. When you place an order, we use Secure Socker Layer (SSL) encryption to protect your information. There may be reasons why and when we do provide your data to third parties. When this happens, we demand that those parties handle your data with the same care and that the data is only used for the purpose for which it was requested.

What do we do with your data?

We store your data securely. We use this data for various purposes, such as processing orders, making follow-up appointments and offering subsequent services that suit your needs. For this we do not use data that we have asked you for, but also the data that we have collected from your visit to our website. For example, we also use the data for:

Delivering your order(s);

Customer service;

Communication via email;

Newsletters

Your personally shared information may be shared with fraud detection services and credit check agencies. If required by law, we will also provide the information to any relevant judicial authority. Shipping information such as your address and phone number may be shared with courier services. We share this data to provide you with the best possible service and at the same time work more efficiently.

Credit card and bank details will never be shared with third parties and will only be used to process your order. In addition, credit card information is encrypted and is not visible to Glow Expert.

How long do we keep your personal data?

Glow Expert does not store your data longer than necessary to realize agreements for which the data is initially collected. After completing the agreement, we will store your data for a maximum of 2 months; We use the legal terms for legal obligations.

If you have registered for the newsletters, we will store your data until you unsubscribe.

Mailing and newsletters

If you register via the website, you have the option to unsubscribe from our email database. The purpose of the registration is to collect information to enable you to stay informed of relevant information and product offers

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By subscribing to the newsletter you consent to communication by email. Every mailing you receive from us contains a link that gives you the option to unsubscribe if you no longer wish to receive the newsletter. If this does not work, you can send an email to info@glowexpert.nl to unsubscribe.

Promotions and competitions

If you participate in a promotion or competition, you must leave your name and email address so that we can carry out the promotion and contact you as a possible prize winner. Your data will only be used for the relevant promotion, unless stated otherwise.

Reviews

We appreciate reviews! We would like to hear if you are happy with Glow Expert. If you leave a review, you have a free choice in leaving your personal information and whether we can contact you or share your review on the social media and/or website.

Right to deletion

You have the right to have the personal data stored by Glow Expert deleted at any time, except in the following situations:

A request/case is pending;

You have an open order that has not been shipped or has been partially shipped;

You have an unpaid debt with Glow Expert;

If you have purchased a product, we store your personal data in connection with your payments for the benefit of accounting rules.

Privacy statement updates

We may occasionally update our privacy statement. The latest version of the statement has been updated as of October 20, 2020. We hereby announce any changes to the privacy statement regarding the purpose of use of your data or your rights.

Cookies

The information below is provided to you so that you are fully informed about what cookies are and which cookies we use.

A cookie, also called web cookie, browser cookie or HTTP cookie, is a piece of information sent from a website. Visitors’ movements are stored on the hard drive while surfing. When the visitor visits the website again, the information stored in a cookie may be requested by the same website, as information about the visitor’s previous movements.

How does Glow Expert use cookies?

Glow Expert uses cookies that can be requested when you visit our website again. By using our website you give us permission to store a cookie on your hard drive and that we can retrieve it when you visit the website again. We use cookies to monitor, for example, how often a visitor visits the website, what the contents of the shopping carts are and what previous orders or treatments were. We use: website analytics cookies, customer preference cookies and targeting cookies.

Most browsers are set to automatically accept cookies. You can change this. If your browser allows it, you can opt for a cookie-by-cookie basis if you specifically do not want to accept the cookies from the Glow Expert website. If you choose to limit or not receive cookies, you can continue to use most of the options on the website. However, not everything will function as you are used to. If you want to delete cookies that have already been stored, please refer to the help function of your browser.